Refund policy

Refund Policy

We do not offer refunds for change of mind. Store credit may be provided where applicable. A refund may be allowed in exceptional cases where there is a fault at our end. If your order has not yet been fulfilled, you may still be able to amend it — see Order amendments below.

Nothing in this policy limits your rights under the Australian Consumer Law. The timeframes below are there so we can help you quickly; they do not replace your legal rights.

Order cancellation

To amend or cancel an order, please email admin@fashionpret.com.au

An order can be cancelled in full within 24 hours (1 day) of placement, provided it has not already been fulfilled. Cancelling after 24 hours may incur a cancellation fee of 20% of the amount paid. Approved refunds to the original payment method are processed within 14 business days.

Store credit will be provided for orders cancelled due to unforeseen circumstances.

Order amendments

Within 48 hours (2 days) of placing your order, and provided it has not already been fulfilled, you can change an item's size, swap an item, or add items.

Amendments cannot reduce the total value of your order. An item can be removed only if it is replaced with an item of the same or greater value. If you want to remove an item without replacing it, that is treated as a cancellation of that item and the cancellation terms above apply.

Once an order has been fulfilled it can no longer be amended.

Returns

We only accept returns for damaged or faulty items. We do not accept returns for change of mind.

If you receive a faulty item, please inform us at admin@fashionpret.com.au within 48 hours of receiving your parcel, and post approved returns back within 7 days. The return must be approved by us before it is posted. If approved, we will provide the return address and posting instructions. Items sent without prior approval will not be accepted.

Approved returns must be sent within 7 days of receiving approval

For an approved return of a damaged or faulty item, Fashion Pret Australia will cover the return shipping cost when the item is sent using the return method and instructions we provide.

To be eligible for an approved return, the item must be in the same condition in which it was received: unworn or unused, with tags, in its original packaging, and accompanied by a receipt or proof of purchase.

Once we receive and inspect the approved return, we will notify you of the outcome. If a refund or store credit is approved, it will be processed to the original payment method or issued as a Store credit within 14 business days. Your bank or card provider may take additional time to process a refund.

If an item is returned and found on inspection not to be damaged or faulty, we will return it to you and the return postage will be at your cost.

Items ordered from sale or discount sections and gift cards cannot be returned or exchanged unless faulty.

Exchanges

Once your order has been fulfilled, we do not offer exchanges for change of mind, including changes of size, colour, style or preference.

Before your order is fulfilled, you can swap an item under Order amendments above, provided the replacement is of the same or greater value.

Any remedy for a damaged or faulty item must be approved under this policy before the item is returned.

Fashion Pret Australia may reject a return request where the policy has been misused or the returned product is missing tags, packaging, or other components.